Damages/Lost Package Policy
How Do i File a Claim With JFredette.
- File a police report.
- Call +1 877-366-4248 - speak with customer service for a tracking update or email at CustomerService@jfredettelifestyle.com
- Ask neighbors if they received the package
- Wait 36 hours after the expected delivery date and time to file a claim
- Start a claim with JFredette here
How to Handle Your Lost Packages
- Contact the carrier (What company was delivering your package?)
- Contact the shipper
- Contact neighbors (Misdelivery is very common.)
Who is responsible for a lost package?
The seller is responsible for the package until it reaches the buyer. This means that as a seller, even though the package is out of our hands – We are responsible for it until the tracking states “Delivered” or “Notice Left”.
What happens if you lie about not getting a package?
If you knowingly misrepresent to USPS, or any of the other interstate carriers (e.g., FedEx) that a package that you did in fact receive wasn't received, you could be looking at a mail fraud prosecution. ... If the purpose of this lie is to perpetrate a fraud, you're now a liar and a criminal.
What do I do if someone stole my package?
Here's What to Do If a Package Is Stolen
- File a police report.
- Contact the sender.
- Report it to Amazon.
- Report it to FedEx.
- Report it to UPS.
- Report it to USPS.
What happens if a package is lost in transit?
In the very rare scenario that a package is deemed lost, then the Buyer will always be issued a full refund or a replacement sent out.
How To File a claim with a carrier
USPS missing packages:
- Call 1 (800) 275-8777 – speak with customer service for a tracking update
- Ask neighbors
- Submit a search to Missing Mail search request
- If mail was not recovered, you may able to file an insurance claim
- Wait at least 7 days after the expected delivery date – Start USPS claim here.
Amazon missing packages:
- Call 1 (888) 280-4331- speak with customer service for a tracking update
- Ask neighbors if they received the package
- Wait 36 hours after the expected delivery date and time to file a claim
- Start a claim with Amazon here
DHL missing packages:
- Call 1 (800) 225-5345 – speak with customer service for a tracking update
- Ask neighbors
- You have 30 days to file a claim
- Start a claim with DHL here
FedEx missing packages:
- Call 1 (800) 463-3339 – speak with customer service for a tracking update
- Ask neighbors
- You have 60 days to file a claim
- Start a claim with FedEx here
UPS missing packages:
- Call 1 (800) 742-5877 – speak with customer service for a tracking update
- Ask neighbors
- Wait 24 hours after the expected delivery date and time to file a claim
- Start a claim with UPS here
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