Damages/Lost Package Policy

How Do i File a Claim With JFredette. 

  1. File a police report.
  2. Call +1 877-366-4248 - speak with customer service for a tracking update or email at CustomerService@jfredettelifestyle.com
  3. Ask neighbors if they received the package
  4. Wait 36 hours after the expected delivery date and time to file a claim
  5. Start a claim with JFredette here

 

How to Handle Your Lost Packages

  1. Contact the carrier (What company was delivering your package?)
  2. Contact the shipper 
  3. Contact neighbors (Misdelivery is very common.)

 

Who is responsible for a lost package? 

The seller is responsible for the package until it reaches the buyer. This means that as a seller, even though the package is out of our hands – We are responsible for it until the tracking states “Delivered” or “Notice Left”.

  

What happens if you lie about not getting a package?

If you knowingly misrepresent to USPS, or any of the other interstate carriers (e.g., FedEx) that a package that you did in fact receive wasn't received, you could be looking at a mail fraud prosecution. ... If the purpose of this lie is to perpetrate a fraud, you're now a liar and a criminal.

 

What do I do if someone stole my package?

Here's What to Do If a Package Is Stolen

  1. File a police report.
  2. Contact the sender.
  3. Report it to Amazon.
  4. Report it to FedEx.
  5. Report it to UPS.
  6. Report it to USPS.

 

What happens if a package is lost in transit?

In the very rare scenario that a package is deemed lost, then the Buyer will always be issued a full refund or a replacement sent out.

 

 

How To File a claim with a carrier

USPS missing packages:

  1. Call 1 (800) 275-8777 – speak with customer service for a tracking update
  2. Ask neighbors
  3. Submit a search to Missing Mail search request
  4. If mail was not recovered, you may able to file an insurance claim
  5. Wait at least 7 days after the expected delivery date  – Start USPS claim here.


Amazon missing packages:

  1. Call 1 (888) 280-4331- speak with customer service for a tracking update
  2. Ask neighbors if they received the package
  3. Wait 36 hours after the expected delivery date and time to file a claim
  4. Start a claim with Amazon here

 

DHL missing packages:

  1. Call 1 (800) 225-5345 – speak with customer service for a tracking update
  2. Ask neighbors
  3. You have 30 days to file a claim
  4. Start a claim with DHL here

FedEx missing packages:

  1. Call 1 (800) 463-3339 – speak with customer service for a tracking update
  2. Ask neighbors
  3. You have 60 days to file a claim
  4. Start a claim with FedEx here

UPS missing packages:

  1. Call 1 (800) 742-5877 – speak with customer service for a tracking update
  2. Ask neighbors
  3. Wait 24 hours after the expected delivery date and time to file a claim
  4. Start a claim with UPS here

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