Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at CustomerService@jfredettelifestyle.com

Frequently Asked Questions

You can track your order from your shipping confirmation email or by visiting JFredettelifestyle.com . We send an email with a tracking link as soon as your package ships if the package has tracking provided, which you can use any time to check its progress.

To track order on JFredettelifestyle.com :

  1. Go to JFredettelifestyle.com 
  2. log into you account
  3. Locate Purchase History
  4. Find the order you'd like to track
  5. Select the tracking number 

If you're not logged in or are tracking a guest order

The Route App (Free)

The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

Haven’t downloaded the app yet? Download here 

Still have questions about your order?

Once an order is placed in fulfillment and confirmed for fulfillment the order cannot be stopped. 

Many items can be returned and are eligible for a refund. unworn, unwashed, undamaged, or defective merchandise purchased online that shipped to a U.S. address for a store credit (JFredette E-Gift Card) within 30 days from the date your order shipped.  

All returned items must be in new and unused condition, with all original tags and labels attached.  

See the full policy for more.

For the Full Refund Policy Click Here

The status of your order can always be found in your account:

  1. View your account 
  2. Scroll to the order in question 
  3. The order status appears on the right side of the page 

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

Purchased Route+ and need to file a claim? File here 

Fraud has become a leading cause of theft in todays Worlds. With more of our lives becoming digital. It is hard to tell who is who sitting behind a screen.

The photos are only used to verify your identity and that is it.

To help do our part in preventing fraud we many ask to verify your identity. 

This does not mean we do not trust you. Simply means either:

  • Performing a random check
  • Making changes to an account or order
  • Difference in shipping from the billing  

Imagine we didn't do a simple check. If you were the victim of fraud and someone making a purchase using your card. Not only would you be out of money, It can become a night mare. I, Jennifer Fredette personal know from my card stolen before. It was a night mare. Waiting for the bank to get my money back and with 3 kids. You do not want to be without money. This is why I take fraud so serious. Todays age, so many large companies do not take the steps to help fight this, and the consumer are the one to loses. So why not simply verify an order to ensure you are purchasing the items

Think of it like when we use to use checks and fraud was hardly around. That's because you had to show your ID with the check. Still do today. So why not with credit cards? To prevent fraud and to make any account-related changes, JFredette will ask you to verify your identity from time-to-time. 

Your safety is my priority. This again is to insure the items being charged are coming form you.

If you paid for Express or Priority shipping. This does not apply.

If you paid for Flat Rate and your tracking says USPS awaiting item Please don't worry, your item has shipped.

Based on the shipping selected at checkout. Depends on when your order will arrive.

Please Click Here to see our shipping times based on Shipping selected at checkout.

Flat rate shipping is sometimes provided a tracking number but it is not guaranteed you will receive one.

We do use Third party carriers on several items to insure your package gets to you. And not rely on the USPS for the entire transit. Incase of delays and more from the Postal service. Due to the pandemic the Postal Service has been experiencing more then normal delays ,especially during holiday seasons. Using a Third Party to carry the items 90% of the was and the USPS the final transit. Cuts down on those delays.

when the scan reads USPS awaiting item, it means that the USPS has been notified of a pending shipment, but it has not yet been received by the USPS.

Does not necessary mean the items have not been shipped out. Just that the USPS is awaiting the item for them to carry in transit and deliver.

We do ship worldwide and us third parties to carry out this request in getting the shipments to the selected destinations postal service.

We do suggest you purchase Route shipping insurance to protect your order. Please read most information on Route in out FAQ's Page

General

Items may be canceled for reasons such as: 

· An item becomes unavailable 

· The payment method cannot be processed 

· The shipping address cannot be verified Verification system has detected a problem with verification and could not verify customer. 

Please view all attached links before wanting to scream and yell, and demand us to change policy that you agreed to. Below are some links to reasons why we have to follow policy. But does not mean we will not try and fix your issue. Just understand, before yelling and making threats. Or filing false charge backs. These are some example why we have to stick to our policy. In the end. How is it far that we provided you a good that you agreed to buying. And agreed to the terms of the sale. But then become unhappy, and before talking to customer service .You send a nasty message, threatening JFredette brand, or file a false charge back. Or demand we change the policy for you, because if not you will trash the name. Well , this is why. Please remember our customer service team are people too. Please treat them how you want to be treated, and its sad i even have to put this. 

  • Case of the Returned Pajamas Click Here
  • Case of the trying to get a return twice Click Here 
  • Case of the Threats to get what they wanted Coming Soon

Please before yelling at anyone, talk to us first. Also note you made the purchase and agreed to the policy. Why would it be fair to have to uphold it to benefit you, but not the company. In the end, this is a business and everyone should be treated fair and what was agreed. 

Also please review all policies before yelling at someone and demanding. We do keep records of all conversations and will submit them if needed. 

List of JFredette Policies Click Here  

Please inspect your order upon reception and contact us immediately If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at Customer Care Here and we will be happy to work with you to remedy the situation. 

For Items damaged in delivery

If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/

Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.  

Please see the Full Refund Policy for more details CLICK HERE   

Notice: Currently, FedEx, UPS, and USPS are experiencing unprecedented volume increase and limited employees available due to the Covid-19. We appreciate your patience and apologize for any inconvenience.  

 

Be assured, we are doing our best to ensure the timely
delivery of all orders.  

Please bear in mind that we are only provided with an estimated delivery date from our carriers. 

Due to the current situation (Covid-19), these packages can arrive outside of the estimated time frame  

CLICK HERE for the covid-19 policy

A: Yes. Send a photo of the respective ID/badge or a photo in uniform to us at CustomerService@jfredettelifestyle.com and we can get you set up.  

Holiday Help

Enjoy extended holiday returns until January 10th for orders placed between November 24th and December 15th. Please allow three weeks for your return to be processed during this time of year. 

Please see out full Refund Policy CLICK HERE

Real ID

Real ID supports dozens of ID documents from hundreds of different countries. Supported documents include:

  • Driver's Licenses
  • Passports
  • Insurance Cards
  • Concealed Carry Licenses
  • COMMERICAL LICENSES
  • DRIVER'S LICENSE PERMITS
  • GLOBAL ENTRY
  • FIREARM PERMITS
  • NEXUS
  • PASSPORT CARD
  • RESIDENCY CARDS
  • VISAS

United States

Don't see the card or country you need to verify? Let us know . We'd be happy to help. 

Real ID encrypts the connection from your mobile devices. This protects your data from being intercepted by bad actors.

Real ID stores your customer's securely in our database.

We delete customers customer's ID or headshot photos once a customer is verified and the order is complete.

We're happy to troubleshoot. Please contact us, or email us or chat with us in-app for support. 

Real ID automatically reads the text on any given document. Depending on the level of detail the document provides you can expect to read data such as:

  • First Name
  • Last Name
  • Address
  • Age
  • City
  • State
  • Issuing Country of the ID
  • Issuing State of the ID
  • Unique License or Document ID

Additionally these pieces of information if to verify that the you are making the purchase. Or that their billing & shipping information matches their ID. 

Real ID uses machine learning technology to identify the authenticity of your customer's IDs.

Your sent a unique URL to your mobile device by email or SMS. This link opens a secure connection to allow you to upload a photo of your ID.

Once we receive the image, our combination of OCR (optical recognition technology) and image recognition will determine if the ID is legitimate. 

Returns

  • Start your return process by clicking the Return Portal Link Here

The cost of return shipping will be deducted from your store credit (JFredette E-Gift Card).

  • If you use our pre-paid return label, the cost of return shipping is will be deducted from your store credit (JFredette E-Gift Card).
  • You may also choose to mail the item back using your own insured, traceable method.
  • Once we receive your return and have inspected it, we will refund the purchase amount to a JFredette E-Gift Card sent to your order's email address.
  • Please allow up to two weeks for your return to be processed.

Many items can be returned and are eligible for a refund. Some items are treated differently. See the Exceptions section below to learn more about which items are treated differently and how. No matter the item type, if an item arrives and it is defective, damaged, or incorrect, it is eligible for a refund, but may need to be returned.
If 24 hours have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange for the damaged item.  

We only replace items if they are defective or damaged

We will then send instructions on where to return the items. 

  • Due to our limited quantities and high demand for our products, we cannot offer exchanges on any items. That is not due to a manufacturing fault or arrived damaged. Returned merchandise will be processed for a JFredette E-Gift Card ONLY.
  • We recommend purchasing the desired item's correct size and then shipping back the returned product to not miss out on the item.  

Please contact Customer Service for more inform ation.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The item must be undamaged, unworn, and unused with tags still attached within 7 days of the notification that the item will be returned

Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items:

  • Monogrammed
  • Personalized
  • Intimate Apparel
  • Jewelry
  • Face Masks
  • Socks & Tights
  • Liquid product (i.e., hand sanitizer, body lotion, etc.),
  • Items listed in a SALE Category
  • Final sale items
  • Skin Care Products
  • Makeup and Nail Care Products
  • Personal Grooming Products
  • "As is" and "Final Sale" items
  • Gift Cards
  • Items sold in bulk or by the case Quantities of 10+



Non-Returnable if worn, or if tags/liners are removed

  • Swimwear
  • Clothing

 

Please note: This is not an all-inclusive list, and there may be other select items that are not returnable. You can verify if the item is non-returnable in the product description on the web page. If the item is restricted for returns, it will be disclosed in the returns section of the product details or below in this page.

If you have a non-returnable item that arrived damaged or defective, please contact CustomerService@jfredettelifestyle.com 

Please note: This is not an all-inclusive list visit please
https://jfredettelifestyle.com/policies/refund-policy

  

  

It usually takes 5-10 business days to process refunds once we receive items back in our warehouse. 

RETURN PROCESS

  • Start your return process by clicking the Return Portal Link Here
  • The cost of return shipping will be deducted from your store credit (JFredette E-Gift Card). 
  • If you use our pre-paid return label, the cost of return shipping is will be deducted from your store credit (JFredette E-Gift Card).
  • You may also choose to mail the item back using your own insured, traceable method.
  • Once we receive your return and have inspected it, we will refund the purchase amount to a JFredette E-Gift Card sent to your order's email address.
  • Please allow up to two weeks for your return to be processed. 

Unless noted on the product page. The following applies

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least two (2) days from the receipt of your item to process your return or exchange. Refunds may take 5 -10 business days to appear on your credit card statement. We will notify you by email when your return has been processed.

  • Please contact Support to begin the return and we will walk you through the process.
  • If the item is not subject to an exception, you must place your refund request within 30 days from the date your order shipped. If for some reason, your item does not arrive, you must place your refund request within 7 days of the latest estimated delivery date. Unless customer service has made the customer aware of the delay. Then the transit must finish
  • In certain cases, such as defective, damaged, or wrong items, you may be required to provide evidence of the issue, such as a photo. In other cases, such as with higher value items (including a high-value item that arrives defective, damaged, or the wrong item), you may be required to return the item to receive a refund.
  • If you are required to return an item, you may be responsible for paying the return shipping costs.
  • Depending on your financial institution, refunds can take up to 5 – 10 Business days to be credited to your original payment method.
  • Refunds are processed within 48 hours of the request if a return is not required. If a return is required, the refund will be processed once the item has been returned to the applicable destination (e.g. merchant or returns center) and is confirmed to be in good condition.

  

You will be responsible for all return shipping charges unless stated by customer service.

We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. 

If you use the prepaid shipping label, the cost of return shipping will be deducted from your return to cover shipping charges unless customer service has waived the fee.

Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, we will not accept a return.  

For the Full Refund Policy Click Here 

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, an E-Gift Card will be sent to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they can forward it to the receiver.  

For Gift Returns, please contact Customer Care here 

Any claims for misprinted/damaged/defective items must be submitted within 24 hours after the product has been received. For packages lost in transit, all claims must be submitted no later than 1 week after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice any issue with the products or anything else on the order, please submit a problem report by contacting us at CustomerService@jfredettelifestyle.com

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 

- Any item not in its original condition is damaged or missing parts for reasons not due to our error 

- Any item that is returned more than 7 days after delivery 

-Returns on wrong sizes not due to JFredette error will only be able to receive a partial store credit. 

Due to the item being a custom print item, returns are limited if not due to manufacturing error. 

  

Route+

Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds. 

Yes. Route is a licensed insurance company with SEG Insurance Ltd. as its partner. 

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/. 

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.  

The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

Haven’t downloaded the app yet? Download here 

Shipping

Order delays can occur for a variety of reasons; for example, items going out of stock after you place your order. We are doing our best to adjust our course to keep up with the ever-growing demand for popular items. We send order update emails in real-time as inventory and procedures allow.

New estimated delivery dates are displayed in the order tracker.

Shipping Delays

Carriers can be impacted by varied events in certain areas. Check for known shipping delays in your area using the links below.

More Help: How do I track an order? | How do I cancel an order?  

Shipping rates and delivery estimates

Due to the impact of COVID-19, we are experiencing delays in shipping, and your order may take longer than usual to ship. Please refer to our SHIPPING FAQs for additional information. 

US Flat Rate*

7 - 20 business days

Tracked No

Priority *

5-7 business days

Tracked Yes | Insured

Express*

5-15 business days

Tracked Yes 

 All Deliveries are an estimated date, based upon the data we collect from our tracking system 

*Please note some delays can occur during holidays, Natural disasters, pandemics, and more. We have no control over the postal service once it leaves our warehouse. We will track the items and make you aware of any delays.
*Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas 

Please see the Full Shipping Guideline for more details CLICK HERE

Register with. Jfredettelifestyle.com, and you can track your Through your order history

Already registered? Sign in 

The Route App (Free)

The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

Haven’t downloaded the app yet? Download here 

 We are sorry that this happened, and we have definitely been
there. We understand that mistakes happen, and we want to do whatever we can to
get your item(s) to you ASAP!  

However, we are asking you, the customer, to understand that
we are a small business and every time we have to re-ship or items, we end up
losing money on the sale. Not just losing profit but losing money. We would
like our customers to review and please be understanding of the following
policies we have and that were agreed to by purchasing the items.

If you have made an error in entering your address, we will
need to send you an invoice to cover the complete cost of re-shipping your
order once it has been returned-to-sender. We understand that this means your
items might be late or not available anymore. but unfortunately, this happens.
If this is not your preference, the other option would be to refund will be a
credit to the account minus the shipping cost. Once the item is received by the
warehouse.  

This policy is not our preference, nor is it our first
choice. However, the simplest solution to this problem is to carefully enter
and review your address as you are placing your order. If you realize there is
a problem with your address, please contact us as soon as possible, and we
would be happy to fix it! Thank you again for your business, we are thrilled to
work together with our customers to get them the items they select, as quickly
and efficiently as possible!   

Shipments that go unclaimed are returned to our facility and you will be
liable for the cost of a reshipment to yourself or your end customer
 

You have 24 hours to notify JFredette of missing package. 

This does not mean we are liable for the package once marked delivered.

Please see the full Shipping Policy for more details CLICK HERE 

All orders are processed within 3-5 business days. Some are processed faster than others due to the demand for the items. 

  • Processing time for orders is 3-5 business days(business days do not include weekends or holidays).
  • These times may be extended during holidays, launches/restocks, limited-edition releases, and promotions. 

If your order is shipping to an address other than the billing address associated with your credit card, we may contact you to list the alternate address with your credit card company. To prevent fraudulent use of your card, your order won’t be processed until your payment is confirmed.

To list the alternate address with your credit card company, call the 800 number on the back of your card and ask the agent to add the address to the notes on your account. Listing the address with your financial institution before you submit your order that is shipping to an alternate address helps us process your order quickly and more confidently. 

For help with your missing item, please contact Guest Services at JFredette Customer Service

To protect your order against loss or theft, add Route+ package protection at checkout. 

When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.  

Uncategorized

Before attempting a charge back take in mind the following. 

If you are caught committing fraud against JFredette, we reserve the right to peruse all legal actions or charge to the consumer accordingly. 

For a full list please CLICK HERE

Thanks for visiting our page!